Customer Support Representative (Telephone Calls & SMS ONLY)

Location: Akure, Ondo State

Employment Type: Full-Time (Onsite Role)

Please Note: This is not a Remote Role.

Basic Salary: NGN50,000 + 

Commission & Bonus: NGN20,000 - NGN50,000

TriumphForge​ is a rapidly growing e-commerce company based in Nigeria that specialize in delivering quality products with a focus on customer satisfaction. As part of our expansion, we are looking for a dynamic and personable individual to join our team as an ONLINE Customer Support Representative who will attend to our customers via telephone calls, sms and emails ONLY.

In this role, your primary responsibility will be to provide exceptional customer and sales service, ensuring that every customer interaction is handled with professionalism and care.

If you have a passion for customer service and sales, this position offers a unique blend of responsibilities that allows you to make a meaningful impact on our company's success.

Key Responsibilities:

• ​Provide support to our online customers regarding their orders, including product information and any other assistance they may require.
• ​Stay well-informed about our products and services to offer accurate information and recommendations to customers.
• ​Manage and resolve customer feedback and complaints effectively, ensuring a positive outcome and enhancing the customer experience.
  

Qualifications:

• ​A BSc/Hnd degree in Marketing/Sales, Communication, or any related field is preferred.
• ​Minimum 1 Year experience in customer service, sales or marketing.
• ​Strong communication and interpresonal skills with the ability to handle customer interactions professionally.
  
• ​Excellent organizational skills and the ability to manage mulitple responsibilities effectively.

Benefits:

• ​Competitive salary.
• Opportunities for professional growth in a fast-growing company.
• Marternity Leave & benefits.
• Annual Leave
• Collaborative and dynamic work environment.